Privacy Policy

This Privacy Policy explains how Carlow Electrical Services ("we", "us", "our") collects and uses your personal data when you use our website (https://carlowelectricalservices.ie) or contact us. We are committed to protecting your privacy and handling your data in line with the General Data Protection Regulation (GDPR) and the Irish Data Protection Acts.

Who we are

Carlow Electrical Services is the data controller for the personal data collected through this website. Our registered office is Donore, Bagenalstown, Co. Carlow, R21 T853. You can contact us about this policy at info@carlowelectricalservices.ie or on 087 656 0978.

What data we collect

We only collect the data we need to respond to you and run our website:

• Information you give us when you complete our quote or contact form — your name, phone number, and optionally your email address and any details you include about the work you need.
• Technical and usage data — if you consent to analytics, we collect anonymised information about how the site is used (see Cookies below). We do not collect this unless you opt in.

We do not sell products online, we do not run a shopping cart, and we do not knowingly collect data from children.

How we use your data

• To respond to your enquiry and provide a quote or service.
• To contact you about the work you've asked us about.
• To keep records of work carried out and certification issued.
• If you opt in, to understand how our website is used so we can improve it.

Our lawful bases for processing are your consent (for analytics and for us to contact you about your enquiry) and our legitimate interests / steps taken at your request to provide the services you ask for.

How your enquiry is handled

When you submit our form, the details are sent to us by email so we can reply. Our website is hosted on Cloudflare Pages, and form submissions are processed by a secure function and delivered using a third-party email provider (Resend). These providers process the data only to deliver your message to us. We protect against spam using Cloudflare Turnstile.

Cookies and analytics

We do not set non-essential cookies unless you consent. With your consent we use Google Analytics 4 to understand site usage, and Google Maps to show our location. You can read more in our Cookies Policy and withdraw consent at any time by clearing the site data in your browser.

Who we share data with

We do not sell your personal data. We share it only with the service providers needed to run the website and respond to you (our hosting, email and anti-spam providers named above, and — only with your consent — Google for analytics and maps), and where we are required to by law.

How long we keep it

We keep enquiry details only as long as necessary to respond to you and, where we carry out work, to maintain proper records of that work and its certification. We then delete or anonymise data we no longer need.

Your rights

Under GDPR you have the right to:

• Access the personal data we hold about you;
• Have inaccurate data corrected;
• Have your data erased, where applicable;
• Restrict or object to processing;
• Withdraw consent at any time;
• Data portability, where applicable.

To exercise any of these rights, contact us at info@carlowelectricalservices.ie. You also have the right to lodge a complaint with the Irish Data Protection Commission (dataprotection.ie).

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.